Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Ordly collects, uses, stores, and protects your personal information when you use our mobile application and website (the "Service"). By using the Service, you consent to the practices described in this policy.
1. Information We Collect
We collect information that you provide directly and information generated automatically by your use of the Service:
- Account Information: Full name, email address, phone number, and password when you register.
- Order & Delivery Information: Delivery addresses, order history, and payment transaction references.
- Device & Usage Data: Device type, operating system, browser type, IP address, and pages visited within the Service.
- Push Notification Tokens: Device tokens used to deliver order status and promotional notifications (with your permission).
- Communications: Messages or complaints you send us through the app or email.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account.
- Process and fulfill your orders.
- Send transactional notifications (order confirmations, status updates).
- Send promotional notifications, only if you have granted permission.
- Improve the functionality and performance of the Service.
- Respond to your inquiries and provide customer support.
- Comply with legal obligations and prevent fraud.
3. Push Notifications
With your explicit permission, we may send push notifications to your device regarding your order status, promotions, and other relevant updates. You can withdraw this permission at any time through your device settings or within the app. Withdrawing permission will not affect previously delivered notifications.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Store Partners: To fulfill your orders (name, address, order details only).
- Service Providers: Third-party companies that assist us in operating the Service (cloud hosting, analytics, payment processing), bound by confidentiality agreements.
- Legal Authorities: When required by law or to protect the rights and safety of our users or the public.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us. We may retain certain data as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), hashed password storage, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
The Service is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Request your data in a machine-readable format.
- Objection: Object to the processing of your data for marketing purposes.
To exercise these rights, contact us at the email address below.
9. Cookies & Local Storage
We use browser cookies and local storage to maintain your session, remember your preferences, and improve your experience. You can disable cookies in your browser settings, but this may affect the functionality of the Service.
10. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by email. Your continued use of the Service after the changes take effect constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: ordly.official@gmail.com