Terms & Conditions
Welcome to Ordly. By downloading, installing, or using our mobile application and website (collectively, the "Service"), you agree to be bound by these Terms and Conditions. Please read them carefully before using the Service.
1. Acceptance of Terms
By accessing or using the Ordly application, you confirm that you are at least 18 years old, have read and understood these Terms, and agree to be legally bound by them. If you do not agree, please discontinue use of the Service immediately.
2. Description of Service
Ordly is an online marketplace platform that connects customers with local stores and service providers. Through the Service, users may:
- Browse products and store listings.
- Place orders for delivery or pickup.
- Track order status in real time.
- Manage their account, addresses, and order history.
3. User Accounts
You must create an account to place orders. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activity that occurs under your account.
- Providing accurate, current, and complete registration information.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
4. Orders & Payments
All orders placed through the Service are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion. Prices displayed are in the currency shown and may be subject to change. Payment must be made at the time of ordering unless otherwise specified.
5. Delivery & Fulfillment
Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by third-party delivery providers, weather conditions, or other circumstances beyond our control. Risk of loss transfers to you upon delivery of the order.
6. Cancellations & Refunds
Orders may be cancelled within a reasonable time before processing begins. Refund eligibility depends on the store's individual refund policy. For disputes, please contact us.
7. Prohibited Conduct
You agree not to:
- Use the Service for any unlawful or fraudulent purpose.
- Scrape, copy, or redistribute our content without permission.
- Attempt to gain unauthorized access to our systems.
- Post false reviews or manipulate ratings.
- Resell or commercially exploit the Service without our written consent.
8. Intellectual Property
All content on the Service — including logos, text, graphics, software, and trademarks — is the property of Ordly or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
9. Third-Party Services
The Service may integrate with third-party services (payment processors, mapping, notifications). We are not responsible for the practices or content of these third parties. Your use of their services is governed by their respective terms and privacy policies.
10. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Ordly shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use the Service, even if we have been advised of the possibility of such damages.
12. Changes to Terms
We may update these Terms at any time. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. We will notify you of material changes via the app or email where feasible.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Ordly operates, without regard to conflict of law principles.
14. Contact Us
For questions or concerns about these Terms, please contact us at:
- Email: ordly.official@gmail.com